Code of Ethics
In the operation of an outfitting business, a Voting or Non-Voting Member of APOS shall:
- Provide clients with contract or documentation outlining agreed upon terms and conditions for each hunt.
- Not contract or conduct outfitting services unless they are the holder or permitted user of the allocation or waterfowl privilege to be used.
- Not knowingly mislead or misinform clients when marketing the details of a hunt.
- Be willing to make restitution when at fault for breach of contract.
- Maintain respectful relations with landowners.
- Cooperate with and respect the reputation and business of fellow APOS members.
- Ensure safety is a priority at all times during the delivery of contracted services.
- Employ competent and knowledgeable guides, maintain oversight to ensure their continued proficiency and delivery of quality services.
- Maintain the highest practical standards in food preparation and accommodations.
- Respect the rights of resident hunters.
- Respect and maintain the reputation and standards of APOS.
APOS has a Dispute Resolution Process that provides clients, landowners, employees, and other outfitters with the opportunity to file a complaint pursuant to the Code of Ethics. Complaints are reviewed by APOS’ Ethics and Standards Review Committee. Complainants may also have access to third-party mediation services through APOS.
APOS is a member of the Foundation for Administrative Justice (FOAJ).
For more information on the complaints process, please contact Sander Duffhues, Complaints Coordinator, at Sander@apos.ab.ca or 780-670-7275.